Information we collect
- Account information such as name, email, phone number, password hash, and account status.
- Caregiver profile information such as photograph, location, experience, services, languages, availability, work preferences, and personal introduction.
- Family contact-request information and messages.
- Administrative records, approvals, reports, and communications.
- Technical information such as IP address, browser, device, session identifiers, security events, and basic usage logs.
How information is used
- Create and secure accounts.
- Publish approved caregiver profiles.
- Enable mutual-consent contact requests.
- Operate, troubleshoot, protect, and improve the platform.
- Review profiles and enforce platform rules.
- Respond to support, privacy, safety, and legal requests.
- Prevent fraud, abuse, unauthorized access, and illegal conduct.
Public and private information
Approved caregiver profile information may be visible publicly, but private email, phone number, password, salary expectation, and nonpublic review information are not intended for public display. Family and caregiver contact details are shared through the mutual-consent workflow only after the caregiver accepts a family’s request, subject to platform operation and legal requirements.
When information may be shared
- With the family or caregiver as part of an accepted introduction.
- With service providers that host, secure, maintain, or support the platform under appropriate obligations.
- When required by law, subpoena, court order, or lawful government request.
- When reasonably necessary to prevent harm, fraud, abuse, security incidents, or illegal conduct.
- In connection with a merger, financing, reorganization, or transfer of the business, subject to applicable law.
Cookies and sessions
HireACare uses essential cookies and similar technologies for login sessions, security, preferences, and core site operation. Additional analytics or advertising technologies should not be added without updating this Policy and obtaining any consent required by law.
Data retention
HireACare retains information for as long as reasonably needed to operate accounts, maintain safety and transaction records, resolve disputes, enforce agreements, comply with law, and preserve legitimate business records. Retention periods may vary by data type and legal requirement.
Security
HireACare uses reasonable administrative and technical safeguards, including password hashing, session controls, access restrictions, and prepared database queries. No online service can guarantee absolute security. Users should use strong unique passwords and promptly report suspected compromise.
Your choices
- Request correction of inaccurate account or profile information.
- Request account closure or deletion, subject to legal, safety, fraud-prevention, and recordkeeping needs.
- Withdraw a caregiver profile from public display.
- Manage browser cookies, recognizing that essential cookies are required for login and security.
Children’s privacy
HireACare accounts are intended for adults. The platform is not directed to children under 13 and should not be used to create accounts for children. Families should avoid posting unnecessary sensitive information about children in contact messages.
Contact
Privacy questions and requests may be sent to support@hireacare.com. HireACare may need to verify identity before completing a request.
These materials describe HireACare’s intended platform rules and practices. They are not legal advice and should be reviewed by a qualified attorney before a public commercial launch, paid placements, background-check services, or expansion into additional jurisdictions.